1 hour ticket response
Fast assistance is our fundamental task and that’s why we’ve got a team of professional technical support engineers who will be happy to offer a fast reply to any question that you might have. Just open your support ticket from the Web Site Control Panel and we’ll respond within sixty minutes in the worst case scenario. As a matter of fact, we strive hard and aim for a twenty–minute client support ticket response time.
A Top–Notch Help Desk Service
Our client support engineers possess broad experience in the Linux shared website hosting sector and are accomplished enough to offer a fast solution to your problem. If, however, the situation at hand is not within the competency of a client support engineer, the trouble ticket will be sent to a developer or admin for further assistance.
A User–Friendly Help Section
To help you find a quick hint on how you can use a certain service, we have incorporated a really user–friendly Help section in your Web Site Control Panel. You can browse through an enormous selection of web hosting account management articles and website administration articles, refer to our F.A.Q. library or check out our how–to video tutorials.
