Client Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • We provide a 60 min response time warranty for every ticket or email that you submit to our client care team. We will rapidly reply to all the general questions and forward the issue to our server admins in case additional assistance is required. If you take advantage of the Managed Servers package, we’ll complete any of the included server administration tasks at a time that has been agreed upon beforehand.

  • Top quality support service

  • A Top–Quality Tech Support Service

  • Our technical support staff will be at your disposal 24–7–365 if you require help with our Web Site Control Panel or with any of the apps that we have preinstalled on your behalf on the dedicated web hosting server. And if you need help tackling the everyday administration tasks on your dedicated hosting server, you can take a look at the Managed Servers package, which includes data backup hard disk drive storage space, weekly Operating System updates, installation and troubleshooting services, server monitoring and rebooting services, etc.

  • Intuitive help center

  • A User–Friendly Help Area

  • We have provided our Web Site Control Panel with a comprehensive knowledge base, which features in–depth explanations of all its features and functions. Additionally, we have prepared in–depth video tutorials that will further teach you how to perform a certain action or resolve a frequently encountered problem. All the instructional articles and the tutorial video clips are easily reachable from each Web Site Control Panel section through the Help and Videos buttons located in the upper right corner.