The availability of the customer and technical support that a shared website hosting company provides will tell you a lot about the services that they supply as well. If you are allowed to use just e-mail messages or tickets, you have almost certainly discovered some reseller not the actual hosting provider. When this is the case, you may have to wait for several days so as to get an issue resolved since the reseller may not be checking their communication regularly or they may have to get in touch with the true hosting company for further help. When the supplier offers various options for communication with short response time available at any moment, they are most likely the top provider, not just a reseller. So you'll reap the benefits of timely assistance and top-notch support as they'll have direct access to the servers where your account is. Whatever the issue - sales or technical, it is always better to have the option to get in touch with your website hosting company right away through your favourite method of communication.

24/7 Customer Support in Shared Website Hosting

We acknowledge the importance of getting assistance in a timely manner, so our shared website hosting services feature 24/7 technical support along with several options for contact. In case you do not have an account yet, you can phone us or use our live chat and speak with a live representative, in order to inquire about our services or check if our servers meet the system requirements for your websites. As a result, you won't end up ordering a service that you cannot use. In case you already have an account with us, you can open a support ticket in the Hepsia hosting Control Panel in case the issue is entirely technical or it requires additional investigation. Unlike the vast majority of suppliers on the market, we answer to all the tickets within one hour, so you will not have to wait for a whole day. Our support services are accessible day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

All Linux semi-dedicated hosting plans that we supply come with 24/7 customer and tech support, therefore regardless of what problem you have, you can get in touch with us and we'll help you quickly. The guaranteed reply time for every e-mail message or trouble ticket that you open from your Hepsia website hosting Control Panel is only one hour; typically the response time rarely exceeds twenty minutes. In addition, we provide telephone support with several local numbers globally plus a live chat, which means that you are able to contact us and receive more information about our services even if you do not have an account yet. We're able to assist you with nearly any question or a difficulty you have - payment methods, plan specifications, email setup, web hosting account settings, and so on. If you use our services, you won't ever have an issue where you should wait for a couple of days to get a problem solved like you'll have to do with a number of other suppliers.

24/7 Customer Support in VPS Servers

With our Linux VPS servers, you will not need to wait for more than 1 hour so as to get help for any type of problem that you could have with the server or the software that comes pre-installed with it. We warrant this short reply time for all of the tickets that you open from your billing Control Panel or email messages which you send to our technical support team. We have local telephone numbers in a number of countries globally plus a live chat service where we can help you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 via the various means of communication, so no matter what your question or issue is, there is always someone to help you in a timely manner. When you need help with third-party software, that you cannot set up or which gives you troubles, you're able to benefit from the Managed Services upgrade package that we provide for all of our VPS plans.

24/7 Customer Support in Dedicated Servers

With a one-hour maximum response time warranty, you will get extremely fast support when you get a dedicated server through our company. Our customer and technical support crews are accessible 24/7/365, so any time you open a support ticket through your billing account or you send an email about any kind of issue with your server or the pre-installed software on it whatever the time of the day, you'll have an answer within 1 hour, even during holidays. Our ticketing system is the best option if the issue involved needs a longer period of time to be resolved or if it needs to be given to our admins, since it is much easier to track the communication sent on both sides. For basic, billing and sales issues/inquiries, you are able to phone us or talk to a live representative employing our chat service. In case you include the Managed Services upgrade to your server plan, our admins will also help you with third-party software installation and troubleshooting and similarly to the regular support, this service is available 24/7 too.