Although this isn't the most importantaspect for you to recognize a dependable shared website hosting company from a bad one or a reseller from a real supplier, being able to call and talk to a live person is an indicator that you aren't dealing with a one-person firm and that you will be able to get in touch with somebody any time you're in need of assistance. The phone support for hosting services may vary from common to dedicated, thus the issues that can be resolved through a call differ depending on the service provider. In the general case, these issues are more basic and feature billing or first level tech issues since more complex problems usually require a support ticket where both you and the system administrators can follow what is going on with a specific situation. However, having the option to phone call your provider can save you considerable time and efforts for the countless small issues that may eventually show up when you manage your web hosting account.

Phone Support in Shared Website Hosting

Since we have live telephone support 14 hours a day, you'll be able to call us and speak with our customer support representatives to get more information about any of the Linux shared website hosting that we offer and make sure that our servers match the system requirements for your sites prior to you buying anything. For your benefit, we now have phone numbers on three continents so that you will be able to call the one nearer to you - in the USA, the United Kingdom or Australia. In case you're already a customer, you will be able to phone us about general and billing matters, or even about some technical ones. In case the issue is strictly technical or it can take more time to investigate, you should use our ticketing system, which will allow both you and our technical support crew to keep track of the info given by either side.

Phone Support in Semi-dedicated Servers

When you want more info about the Linux semi-dedicated hosting plans that we provide, you have the option to call one of the three support lines we have around the world - in the United States of America, the UK and Australia. By doing this, you have the option to check ahead of time if our solutions are appropriate for your web sites. In case you are already our customer and you own a semi-dedicated account, you have the option to get in touch with us over the phone for 14 hours every day about any type of billing or basic questions. For strictly tech issues you will be able to use our ticketing system in order to get in touch with our technical support because someissues simply require additional time to be resolved, still we will assist you on the phone with countless minor technical issues as well, saving you efforts and time.