Should you ever encounter a problem with your site and be unable to handle it on your own, ask the web hosting provider’s client service team to assist you to get the site back online. A speedy resolution would be best, but many companies answer within 24 hours or even more, particularly if you’re working with a reseller. Even if your problem can be fixed without much effort, your site may not function satisfactorily or it may not be accessible at all for a lengthy time period, so you may lose potential clients as it is highly unlikely that anybody would be dying to come back to a website that’s broken. This is why, you ought to make certain not only that you can reach your hosting provider, but also that they can reply and assist you in a timely manner. If an application update doesn’t go as planned or you erase something unintendedly, for example, the website should be restored quickly in order to avoid lengthened downtime.

One-Hour Response Guarantee in Shared Website Hosting

Our Linux shared website hosting include a 60-minute response time guarantee, which means that irrespective of what question or predicament you might have, we’ll always be there to help you. In reality, it rarely takes more than half an hour to get a problem resolved or a query answered, and this is valid for both technical and sales matters. Our help desk staff members will be at your service 24-7, even on weekends and holidays, so you will receive instant support whenever you need it. We understand how precious time can be, so by the time we respond to your support ticket or email, we’ll have investigated the matter and, in case we haven’t found a solution, we’ll provide you with more info about what you have to do on your end, when the case necessitates it. With our support services, you can be certain that there will be someone to help you out instantaneously, irrespective of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Since we realize exactly how important it is to get well-timed assistance, we promise that you will never need to wait around for more than an hour to obtain a reply to any ticket that you send via your semi-dedicated server Control Panel. The fact is, you will seldom need to wait around for more than 20-30 minutes and this is valid for any issue regardless of what its nature is – technical, general or billing. What is more, our client and technical support team will be at your disposal 365 days a year, which suggests that even in case you send a ticket during official holidays, you will invariably receive a lightning-fast response, which will contain the answer to a question, the solution to an obstacle or the info necessary to sort out an issue yourself – in case there is something that you have to do on your end. With us, you will never need to spend a day waiting around for a reply like you would with many other companies.