A live chat is a real-time method of communication between a website hosting provider's support crew and its customers. It's a very efficient method to receive some information about the website hosting services or have some problem resolved as you are talking to a live representative. The benefits of using a live chat service rather than calling or opening a support ticket are the reduced chance of mistakes at the time you exchange info such as usernames or domain names, the more rapid response time as the communication is live plus the fact that you do not have to stay on the chat all the time - you're able to do something else entirely while the representative investigates the issue in question. Furthermore, you will be able to join a live chat room from any kind of computer that's connected to the Internet, avoiding the telephone charges that you'll have to pay when you're calling to another country.

Live Chat Support in Shared Website Hosting

As we consider the fact that a lot of troubles are usually resolved if you talk to a live person, we supply a live chat service for all our potential and active customers. Our chat is available every day and our customer care representatives will assist you with a number of questions and problems. If you aren't our client yet, you're able to find out more about our shared website hosting packages and the hosting platform in general to make sure that your websites will run properly on our servers. In case you already have an account and you have some questions or you have any kind of issues with some of our solutions, you will be able to get in touch with us through the live chat and we can provide you with the necessary information or assist you to troubleshoot the issue. You'll need to open a support ticket for some problems which require longer time or the expertise of a sysadmin, but for a variety of basic issues you'll receive help on the spot.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we offer with all of our Linux semi-dedicated hosting plans, you're able to find the replies for any questions you may have or get a lot of problems taken care of quickly. The service is available each and every day, therefore you are able to talk to an agent even on weekends and holidays. If you're not sure which plan would be better for your web sites or if our outstanding cloud hosting platform matches some system requirements, you may join our live chat before you purchase anything. In case you are an existing customer, you are able to find more information about account settings, billing issues and a variety of common technical problems you may encounter, for example if you are unable to install an e-mail account in a client on your computer. The live chat will save you time and effort regardless where you are or when you contact us.