There are a handful of ways to get in touch with the web hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you pick is a ticketing system. This is the least complicated communication channel for a variety of reasons. In case no technical support engineer is free at the moment and they are all engaged, a phone call may not be answered, but a ticket will always be received. On top of that, you can copy/paste large bits of info without the need to worry about typographical mistakes, and in case a given issue needs more time to be solved or a number of replies must be exchanged, all the information will be in the exact same location, so either party can always see the comments left by the other one. The disadvantage of using tickets to contact your web hosting company is that they’re usually separate from the hosting platform, which suggests that if you need to supply information or to adhere to guidelines, you’ll need to use at least two different admin dashboards and this number can rise in case you desire to administer a handful of domain names. Also, many hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this means wasted time while waiting for a reply.

Integrated Ticketing System in Shared Website Hosting

The ticketing system that we’re using for our Linux shared website hosting isn’t separate from the web hosting account. It’s an integral part of our all-encompassing Hepsia hosting Control Panel and you’ll be able to visit it at any particular moment with only a couple of clicks of the mouse, without leaving your web hosting account. The ticketing system includes a quick-search field, so you can track down virtually any support ticket that you’ve already submitted, in case you need it. Besides, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can discover how to solve a specific problem before you actually send a ticket. The response time is no more than 60 minutes, so you can obtain prompt assistance at any particular moment and if our client care staff recommends that you do something within your hosting account, you can do it instantly without needing to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting plans, was developed with one idea in mind – that you should be able to manage everything connected with your semi-dedicated account in one place and the trouble tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you’ve got an enquiry or chance upon a predicament, you can get in touch with our client service team representatives immediately without having to log in to a different system. You can look through your files or check a variety of account settings while you send a new ticket or read the response to an older one. If you have plenty of tickets and you wish to track down a specific one, you can make use of the smart search functionality, which is available in the Help section. We will make sure you obtain a response in less than 1 hour irrespective of the essence of your enquiry or problem.