Lots of persons who start using their first hosting account, or switch companies, frequently have inquiries in regards to how given tasks are completed or come across complications when setting up various things like emails, site settings, etc. That’s why, a lot of web hosting providers have prepared documentation with the most frequently asked questions and issues in order to help their customers receive info quickly and easily. Consequently, the customer care staff members can dedicate more time to actual issues that some customers may be experiencing, since the solution for the minor things will already be available on the web and customers will be able to handle them without having to touch base with the customer support team. Having detailed documentation is extremely important, particularly for new users without any practical experience whatsoever, since the web hosting service involves a vast amount of functions and many people can get bewildered about what to do. A good knowledge base can both help you perform the procedures that you need and acquaint yourself with how the web hosting service works in general.

Extensive Online Documentation in Shared Website Hosting

All Linux shared website hosting that we’re offering feature a detailed knowledge base where you can find everything you need to know with regards to your web hosting account. Whether you intend to set up a brand new MySQL database, to redirect a domain name by means of an .htaccess configuration file or to set up an e-mail account on your computer or smart phone, you can just check our help articles and all the information that you need will be there. When you open a particular section of your Hepsia hosting Control Panel, you can see articles that are associated with the functions that you can access through it. In case you wish to check the full archive of articles and get familiar with all the features that Hepsia offers, or only to read general information about the hosting service, you can examine the whole knowledge base, which can be accessed through the Help menu in your Control Panel. We have tried our utmost to cover any challenge that you might run into, but if you don’t find the info that you need, you can always touch base with us, as our tech support team members are at your service 24 hours a day.

Extensive Online Documentation in Semi-dedicated Servers

We’ve prepared an exhaustive online knowledge base for all our present and future customers, so in case you get a semi-dedicated server package through us, you’ll be able to find any info that you require at any moment. We have multiple informative articles, which will help you understand better what’s going on in your semi-dedicated account – "What’s PHP?" and "What are file permissions?" are simply two instances. Our step-by-step tutorials will help you accomplish anything you like – unpack an archive, import a database, redirect a domain name, etc. Also, we also have troubleshooting instructions, which will permit you to find out what causes a specific problem and the possible solutions for it. In case you’re not able to send e-mails or your domain name returns an HTTP 500 error message, for example, you can refer to our knowledge base and correct the problem instantly. You can access the articles through each Control Panel section, as well as through the dedicated Help section.